How Can We Help?

• Help

• Am I able to get in touch with the babysitter prior to the start of my booking?
• Are all of the babysitters Police Checked?
• Can I book a babysitter for any time of the day?
• Can I have the same babysitter each time I book?
• Can I meet the babysitter beforehand?
• Can you provide care for my child who has special needs?
• Children (other than my own) are staying the night and we would like to go out. How do I indicate the change and do I need more than one babysitter?
• Could I request a different babysitter?
• Fees and Payments
• How are the babysitters selected for my booking?
• How do I amend a booking and How many times can I amend a booking?
• How do I book a babysitter?
• How do I cancel a booking and how do I get a refund of the booking fee?
• How do I rate the babysitter?
• How do you pay your babysitter?
• How is my babysitter chosen?
• How much notice do you need if I want to book a babysitter?
• How much notice do you need if I want to cancel my upcoming/ ongoing booking and is there a fee?
• How to choose favourite babysitters?
• I have been allocated a babysitter - how do I see her/his profile?
• I have received a booking confirmation but I can't see who's accepted my offer?
• Is there a maximum number of children per babysitting?
• Managing your bookings
• Reward Points
• What do you mean by professional childcare experience?
• What if I’m running late?
• What to do if I'm not happy with the babysitter?
• What to expect once I have made my first booking?
• Where do I find my booking history?
• Who can be a Hello Mums babysitter?
• Why is there a minimum booking of four hours?
• Why is there a pending charge on my payment card?

Last updated Mon 16 May 2022