About Us

Hello Mums by Tembo Care: Our Journey in Care

In 2014, we, Kate and Jeremy, founded Hello Mums with a clear vision: to revolutionise family childcare. Combining Kate's childcare expertise with Jeremy's tech acumen and shared dedication to families, we started as a trusted babysitting service, meticulously connecting families with compassionate and professional carers.

Our commitment to personalised service and high standards quickly expanded our reach into the early years sector. Nurseries, crèches, and private members clubs across London began relying on us for dependable temporary staff. We cultivated a reputation for professionalism, warmth, and an intimate understanding of our team. Today, we proudly support hundreds of nurseries across the capital.

As a family-run business, our growth has mirrored the settings and the people we serve. True to our name, we prioritise personal relationships, practical support, and always putting care first.

Evolving with Purpose: From Hello Mums to Tembo Care

Over the past decade, our mission has broadened significantly. Through our work with families and childcarers, we've come to believe that exceptional care should extend beyond the early years. Both the youngest and oldest members of our community deserve the same level of thoughtfulness, safety, and respect.

This conviction has led us to a bold and heartfelt decision: to expand our care offerings and our name.

From now until the end of 2025, we will operate as Hello Mums by Tembo Care. In 2026, we will fully transition to Tembo Care, reflecting our new comprehensive service: trusted, temporary carers for not only children but also for the elderly.

While our name and scope are expanding, our core remains unchanged. We are still family-run and driven by the same foundational values, but now with even more avenues to support those who provide care.

The Heart of Tembo Care: Our Team

• Kate: As co-founder and client champion, Kate brings over two decades of childcare experience, enriched by her own journey as a mother and daughter. Her passion for community shines through her volunteer work with Age UK and her role in leading various support sessions for nurseries across London.
• Jeremy: As co-founder and IT lead, Jeremy ensures our platform is seamless, user-friendly, and human-centred. He skillfully blends technical expertise with a profound understanding of family needs. In his free time, Jeremy enjoys walks and building Lego masterpieces, often with his son.
• Detti: A seasoned early years expert, Detti offers nearly two decades of hands-on experience within London nurseries. She brings warmth, insightful understanding, and an unwavering commitment to excellent childcare, while also finding time to cycle, read, and support elderly friends in her local community.
• Anna: With a background in adult social care, Anna embodies the compassionate core of Tembo Care. Having worked in GP surgeries, homes, and various social settings, she consistently prioritises people. Her energy and empathy are invaluable to our expanded mission. Anna is a lifelong learner, continually seeking to broaden her knowledge and skills.

Our Core Values

• Understanding: We listen attentively to the unique needs of nurseries, parents, carers, and retirement homes, taking the time to truly comprehend your requirements.
• Safeguarding: We adhere to the highest safety standards, whether providing support for children or vulnerable adults.
• Agility: Our systems are straightforward, our team is highly responsive, and we are prepared to assist you, even at short notice.
• Communication: We maintain consistent communication, believing that honesty and openness form the bedrock of enduring relationships.

For Care Professionals

We personally interview every carer, and all undergo enhanced DBS and reference checks. Our growing team includes experienced nursery nurses, nannies, maternity carers, social care professionals, and more. Through regular surveys, bonuses, and free training via the Tembo Care Academy, we cultivate a supportive and valued community.

For Nurseries and Retirement Homes

Recognising that no two settings are identical, we make the effort to visit in person, understand your specific environment, and recommend the ideal individuals for your team. Whether you require assistance for a morning or a month, we are here to help.

Community at Our Core

• Co-organizers of the Clapham Pregnancy and Baby Show
• Volunteers with Age UK and advocates for intergenerational care
• Placement partners with City, University of London and Royal Holloway
• Creators of the Tembo Care Academy, offering concise, free courses for carers in both early years and adult care

Recognized & Trusted

• Best Babysitter Service in London 2016
• Motherhood Awards Winner 2016
• Most Flexible Childcare Provider 2021
• Most Trusted Childcare Service 2021
• Childcare Platform of the Year - South East 2022
• UK Enterprise Awards 2025 - Leading Early Years Workforce Provider 2025 - London

Closing Statement

Tembo, meaning elephant in Swahili, symbolizes wisdom, memory, and family. Like elephants, we never forget what truly matters. From the youngest to the oldest, we've got care covered. Together, through the journey of life.