If you need to cancel your booking, you can do this up to 6 hours before the time your booking is due to start.
Simply login to www.hellomums.co.uk > go to your bookings > select the booking you would like to cancel > cancel and that is it.
You will receive a confirmation about the change to your booking via email for your safekeeping as well.
For pre booked bookings (any bookings made 6 or more hours before it's start time), we kindly ask you for a minimum of 6 hours notice. Should you cancel a booking with less than 6 hours notice, Hello Mums will charge you 50% of the booking.
In case you need to cancel a same day booking (last minute booking for the day) we ask you to cancel 30 minutes within the original request. Should you cancel your same day booking with more than 30 minutes of the original request, Hello Mums will charge you 50% of the booking.