A same-day job is any job that is accepted on the day it is scheduled to take place.

What happens if a same-day job is cancelled?
1. Cancelled within 30 minutes of you accepting the job:
Unfortunately, no payment will be made. This is because we treat these as rapid-response roles where time is crucial and plans may change quickly.

2. Cancelled more than 30 minutes after you accepted the job:
You will be paid 50% of the full booking amount you would have earned. 
This acknowledges your commitment and the fact that you may have turned down other work to be available.

This cancellation policy applies only to jobs booked and accepted on the same day. 
For pre-booked jobs (accepted the day before or earlier), different rules may apply.

If you have any questions or feel a cancellation was not handled fairly, you can always email us at jobs@hellomums.co.uk - we’re here to help!