What counts as a same-day job?
A same-day job is any job that is accepted on the day it is scheduled to take place.
What happens if a same-day job is cancelled?
1. Cancelled within 30 minutes of you accepting the job:
Unfortunately, no payment will be made. This is because we treat these as rapid-response roles where time is crucial and plans may change quickly.
2. Cancelled more than 30 minutes after you accepted the job:
You will be paid 50% of the full booking amount you would have earned.
This acknowledges your commitment and the fact that you may have turned down other work to be available.
Please note:
This cancellation policy applies only to jobs booked and accepted on the same day.
For pre-booked jobs (accepted the day before or earlier), different rules may apply.
If you feel a cancellation was not handled fairly, you can always email us at jobs@tembocare.co.uk - we’re here to help!
For further assistance please email us at jobs@tembocare.co.uk
